Privacy Policy
This policy explains how we collect, use, and protect personal data when you use this website.
Data controller
Controller: Klinika mjekesore DY • Address: Lagja Qemal Stafa,Rruga Babej,4001, Shkodër, Shqipëri • Email: [email protected] • Phone: (+355) 22 241 190
What we collect
- Contact form / email: name, email, phone (if provided), message content
- Technical data: IP (server logs), device/browser, visited pages, time of access
- Cookies: functional cookies; third-party embeds (e.g., maps) may set their own cookies
Why we use it
- To respond to messages and requests
- To organize an appointment when requested
- To secure the website (logs, abuse prevention)
- To improve the website (analytics only if enabled)
Legal bases
- Consent (e.g., submitting the form; optional cookies if enabled)
- Legitimate interest (security, operation of the website)
- Contract / pre-contract steps (appointment coordination)
- Legal obligations (where required by law)
How long we keep data
- Contact requests: typically 6–24 months (or as needed for communication)
- Technical logs: typically 7–90 days (depending on hosting configuration)
- Medical records (if you become a patient): retained according to healthcare requirements
Who we share data with
- Hosting/IT providers (server, email)
- Technical support providers (maintenance)
- Third-party services you use on the site (e.g., maps) under their policies
- Authorities where legally required
Your rights
- Access, correction, deletion (where applicable)
- Restriction or objection to processing (where applicable)
- Withdraw consent at any time (for consent-based processing)
- Lodge a complaint with the competent authority in Albania
Contact for privacy requests
Email: qshendetesore_dy.com
Last updated: 26.12.2025